What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic FREE Hearing Screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

Wonderful people to do business with. Highly recommend these people for your hearing problems.

Rex Mosser, on Google

Kelly and his whole staff were professional, friendly and easy to work with. My dad can hear again! Kelly gave him an awesome deal on hearing aids. He understands and really knows his job! I highly recommend New Sound!!

Cindy M. Phillips, on Google

I’ve had hearing aids for 34 years and experienced many different audiologists. Wonderful hospitality and excellent service at this location! Kelly and his team are wonderful to work with. He really took time to listen to me and help me get the best possible sound from my devices.

Leslie Collins, on Google

The only difficulty I had was getting an appointment, a "farmed out" service. The 936 number for Conroe told me nothing avsilable for two weeks. The 281 number for Woodlands gave me an apt on Mon., the next working day. The apt went well and more quickly than i remrmber...

John LaRue, on Google

The staff is very professional and knowledgeable. A joy to work with team of professionals. If you are in need of hearing devices please consider this group.

walter ross, on Google

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