What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

If you,or a loved one, are in search of a truly Professional Hearing Aid provider, New Sound The Woodlands is the solution. Kelly,the Hearing Instrument Specialist, is extremely knowledgeable, concerned and always provides me a VIP treatment experience. Denise, the Office Manager, is also absolutely just as caring. I highly...

Elton Worsham Jr, on Google

The staff are very friendly and made me feel welcome as soon as I walked in the door. Kelly and Karen showed patience and professionalism throughout the appointment and took the time to really listen to everything I had to say. I highly recommend visiting this office and look forward...

Kristine Schipper, on Google

Denise was an excellent assistant and Kelly was an excellent technician. There was an issue with my new hearing aids and he knew Instantly what it was and sent them back for the necessary rework. I am super pleased with the Woodlands location.

Bonnie Townsend, on Google

This was my first time at New Sound Hearing Centers and fortunately we came across a great hearing center, just when we needed it. My husband and I both need hearing aids. We were working with an audiologist from Kelsey Sebold medical center. We have always had very good experiences...

Christine Almeida, on Google

I first visited New Sound in the Woodlands because of flyer I received in the mail. I made an appointment for a hearing test. I knew that I had bad hearing but had no idea just how bad it was. Kelly did a thorough exam and was extremely good at...

Steve Fleming (Steve Fleming Presents:), on Google

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