What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic FREE Hearing Screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

Customer Reviews

Everyone was so nice and professional. Russell was a nice treat. Such a sweet puppy. I would recommend these folks to everyone in need of help with hearing problems. In my case I appreciated not getting a hard sell type Approach. Thank you.

David Mayfield, on Google

If you are seeking to engage with professionals exhibiting ethical behavior, integrity, focus on the customer, solid judgmental skills, experience and a knowledgeable team, it’s worth the drive to the Woodlands. You will highly value your experience and investment. Denise, the Patient Service Coordinator and Kelly the Hearing Instrument Specialist...

Adena Loston, on Google

Let me begin by saying that my experience was not at all what I was expecting. I went in for a free consult because no one near me will take my insurance, at this moment, I could not be more thankful for that. I knew my hearing was already hurting,...

Lady M. Lopez, on Google

I can't praise this location enough. Kelly and Denise are truly amazing people. They are always 100%. They came to the rescue when no others could. Excellent customer service as always. You can't go wrong with this company

Linda Guardado, on Google

First visit to this office. Friendly and efficient service. Kelly took his time with me to find the right choice in hearing aids after a thorough exam where he went over the results in detail.

Stephanie White, on Google

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