What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

Took my grandma in to have her hearing aids checked and they made some great adjustments and cleaned her ears. Staff was polite and very helpful.

Zachbrr Wheatley, on Google

My husband and I are new to the area and both have hearing issues. Fortunately, we were able to find the New Sound Hearing Centers. Kelly, at New Sound, and their administrative assistant Denise, are very knowledgeable, professional, and friendly. We were fitted with hearing instruments, have free follow up...

Christine Almeida, on Google

Great experience for a first time hearing aid appointment. Thorough, & didn’t feel rushed as Kelly answered all of our questions! I will be going back for the maintenance plan.

Joseph Liittjohann, on Google

I ended up there by accident and had the best experience! Kelly was so kind, gentle & knowledgeable. The office was sweet & helpful! Thank you for the great experience!

KathyJane Burke, on Google

I first visited New Sound in the Woodlands because of flyer I received in the mail. I made an appointment for a hearing test. I knew that I had bad hearing but had no idea just how bad it was. Kelly did a thorough exam and was extremely good at...

Steve Fleming (Steve Fleming Presents:), on Google

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