Everyone was so nice and professional. Russell was a nice treat. Such a sweet puppy. I would recommend these folks to everyone in need of help with hearing problems. In my case I appreciated not getting a hard sell type Approach. Thank you.
David Mayfield, on Google
If you are seeking to engage with professionals exhibiting ethical behavior, integrity, focus on the customer, solid judgmental skills, experience and a knowledgeable team, it’s worth the drive to the Woodlands. You will highly value your experience and investment. Denise, the Patient Service Coordinator and Kelly the Hearing Instrument Specialist are a winning team that are intentional about customer service and support. I was overwhelmed with my experience and gained new insight about my hearing devices. I visited the Woodlands New Sound Office on Research Forest Drive actually in recovery mode. My initial investment with New Sound began at the Sugar Land Office on Highway 6. Sugar Land was a total disaster! Stay away!!! With 38 days of my hearing aid failures, I still could not get a replacement pair. This after purchasing the most expensive pair and purchasing a 3-year maximum warranty labeled the VIP Service Plan ironically. The Sugar Land Hearing Instrument Specialists Jerrod is lacking!!! For my visit on December 29th, he actually attempted to provide service in the Receptionist / Waiting Area. For my appointment, he came out to the reception area with my hearing aids in his hand. I refused to allow Jerrod to provide service in the receptionist/ waiting area. He demonstrated a total lack of knowledge regarding privacy laws. He should job shadow Kelly at the Woodlands New Sound Office and sit with Denise at the front desk. And if you should choose to go to the Sugar Land Office any way, God be with you.
Adena Loston, on Google
Let me begin by saying that my experience was not at all what I was expecting. I went in for a free consult because no one near me will take my insurance, at this moment, I could not be more thankful for that. I knew my hearing was already hurting, I went in thinking I was there only to get bad news from someone who probably wouldn't care enough to be considerate of how anxious I was feeling. Kelly was so kind and the way he explained everything was so very thorough. He allowed me to take in the news, (I even cried and was so embarrassed) but he took the time to talk to me and helped understand my hearing loss is not the end of the world and I have so much to look forward to. The lady at the front desk was also super sweet and even shared resources with me that could allow me to get the hearing aids I need. Definitely would recommend this place to anyone!
Lady M. Lopez, on Google
I can't praise this location enough. Kelly and Denise are truly amazing people. They are always 100%. They came to the rescue when no others could. Excellent customer service as always. You can't go wrong with this company
Linda Guardado, on Google
First visit to this office. Friendly and efficient service. Kelly took his time with me to find the right choice in hearing aids after a thorough exam where he went over the results in detail.
Stephanie White, on Google

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