Reviews

Kelly and his whole staff were professional, friendly and easy to work with. My dad can hear again! Kelly gave him an awesome deal on hearing aids. He understands and really knows his job! I highly recommend New Sound!!
Cindy M. Phillips, on Google
If you are seeking to engage with professionals exhibiting ethical behavior, integrity, focus on the customer, solid judgmental skills, experience and a knowledgeable team, it’s worth the drive to the Woodlands. You will highly value your experience and investment. Denise, the Patient Service Coordinator and Kelly the Hearing Instrument Specialist are a winning team that are intentional about customer service and support. I was overwhelmed with my experience and gained new insight about my hearing devices. I visited the Woodlands New Sound Office on Research Forest Drive actually in recovery mode. My initial investment with New Sound began at the Sugar Land Office on Highway 6. Sugar Land was a total disaster! Stay away!!! With 38 days of my hearing aid failures, I still could not get a replacement pair. This after purchasing the most expensive pair and purchasing a 3-year maximum warranty labeled the VIP Service Plan ironically. The Sugar Land Hearing Instrument Specialists Jerrod is lacking!!! For my visit on December 29th, he actually attempted to provide service in the Receptionist / Waiting Area. For my appointment, he came out to the reception area with my hearing aids in his hand. I refused to allow Jerrod to provide service in the receptionist/ waiting area. He demonstrated a total lack of knowledge regarding privacy laws. He should job shadow Kelly at the Woodlands New Sound Office and sit with Denise at the front desk. And if you should choose to go to the Sugar Land Office any way, God be with you.
Adena Loston, on Google
Everyone was so nice and professional. Russell was a nice treat. Such a sweet puppy. I would recommend these folks to everyone in need of help with hearing problems. In my case I appreciated not getting a hard sell type Approach. Thank you.
David Mayfield, on Google
I can't praise this location enough. Kelly and Denise are truly amazing people. They are always 100%. They came to the rescue when no others could. Excellent customer service as always. You can't go wrong with this company
Linda Guardado, on Google
First visit to this office. Friendly and efficient service. Kelly took his time with me to find the right choice in hearing aids after a thorough exam where he went over the results in detail.
Stephanie White, on Google

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