I first visited New Sound in the Woodlands because of flyer I received in the mail. I made an appointment for a hearing test. I knew that I had bad hearing but had no idea just how bad it was. Kelly did a thorough exam and was extremely good at explaining the results to me. He worked with me on setting up the financing and I was able to get a new lease on life after the new hearing aids came in. Kelly did an expert job at doing the ear canal models for the personal fit of the devices. They fit perfectly and comfortably. It has now been nearly 3 years since I first walked through their door and I can say that my experience has been nothing less than stellar. Denise the receptionist is also very professional and pleasant to deal with. I also recommend the maintenance contract when purchasing your hearing aids. I had one of the devices needed an adjustment after about a year and he took care of getting it fixed under the warranty without any problems. Plus you will get your batteries and supplies with quarterly visits to make sure the devices stay working in perfect order. Best investment I have made in recent years. I can now hear things I have missed for years.
Steve Fleming (Steve Fleming Presents:), on Google
This was my first time at New Sound Hearing Centers and fortunately we came across a great hearing center, just when we needed it. My husband and I both need hearing aids. We were working with an audiologist from Kelsey Sebold medical center. We have always had very good experiences with Kelsey Sebold with one exception, their audiologist. My hearing aid broke and she was nice to provided me with a loaner. That is when her help ended. She claimed to not be able to connect with our insurance provider to verify that our hearing aids would be covered. We knew we would be covered because we checked before seeing her. We had four additional lengthy conversations with our insurance provider where they told us that we were covered. Our insurance service representative even gave us a direct number so that the audiologist would not have to wait too long to get through in order to confirm what we were covered. New Sound Hearing Centers DID make the effort to get through, and all was verified. Mr. Kelly at New Sound, and their administrative assistant were professional and friendly, and made our visit fun. We have confidence in their ability to greatly improve our quality of life by providing us with the right hearing aides. I am so glad that we were pushed into changing audiologists. I will update this review to advise how the hearing aide fittings are progressing.
Christine Almeida, on Google
Denise was an excellent assistant and Kelly was an excellent technician. There was an issue with my new hearing aids and he knew Instantly what it was and sent them back for the necessary rework. I am super pleased with the Woodlands location.
Bonnie Townsend, on Google
The staff are very friendly and made me feel welcome as soon as I walked in the door. Kelly and Karen showed patience and professionalism throughout the appointment and took the time to really listen to everything I had to say. I highly recommend visiting this office and look forward to seeing this amazing team again!
Kristine Schipper, on Google
If you,or a loved one, are in search of a truly Professional Hearing Aid provider, New Sound The Woodlands is the solution. Kelly,the Hearing Instrument Specialist, is extremely knowledgeable, concerned and always provides me a VIP treatment experience. Denise, the Office Manager, is also absolutely just as caring. I highly recommend New Sound Hearing The Woodlands. Elton Worsham Jr.
Elton Worsham Jr, on Google

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