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"comment": "Thank you, Terry! We appreciate your kind words and are glad you found our team informative and professional. We're here for all your hearing needs!",
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"comment": "Very informative, extremely knowledgeable and professional. I would definitely use them for all my hearing needs!!",
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"comment": "Thank you, Tony! We're glad to hear you felt exceptionally well treated and that we could address all your concerns. Your recommendation means a lot to us!",
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"comment": "Upon walking in to leaving I was treated exceptionally well and they address all of my concerns and even issues I didn\u2019t know was there\n\nHighly recommended",
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"comment": "Thank you, Jim, for taking the time to leave a review. We appreciate your support!",
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"comment": "Thank you, Juanita! We're glad to hear that Rick found our service professional and helpful. We appreciate your feedback!",
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"comment": "Thank you, Kristi, for taking the time to leave a review! Your feedback is appreciated.",
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"comment": "Thank you, Linda! We truly appreciate your recommendation and are glad to hear you had an awesome experience with our customer service. Your support means a lot to us!",
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"comment": "AWESOME Customer Service!!! I highly recommend NewSound Hearing Centers!!!",
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"comment": "Thank you, Sharry! We're so glad to hear that you felt welcomed and valued during your visit. It's great to know that the new team member made a positive impact. We appreciate your continued support and look forward to seeing you again at New Sound!",
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"comment": "First time since Kelly and office manager left that I felt really like a client and welcome. My ears were cleaned in more than a year. I had to go to ENT Dr. Fixed my \u201cnew\u201d hearing aids over a year old and now they charge! New gal is wonderful, helpful and I will continue to come to New Sound. I was about to give up.",
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"comment": "Thank you, Sharon! We're glad you found the information helpful and that your hearing aids are working better for you.",
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"comment": "When I went to get my hearing aids working better, I learned a lot about them.",
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"comment": "Thank you, Bonnie, for taking the time to leave a review! We appreciate your support and are here to help if you need anything.",
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"comment": "Thank you, Jan! We're so glad to hear about your positive experience with Brandon and his assistant. It's wonderful that their friendly and patient approach makes your visits worthwhile. We appreciate you traveling from Kingwood to see us!",
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"comment": "Brandon and his assistant in the Woodlands were so friendly and patient. Brandon is very knowledgeable. He is good about explaining Everything in a way that I can understand. I always leave with all my questions answered. That is why I travel all the way from Kingwood to the Woodlands to see Brandon.",
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"comment": "Thank you, Robert! We're glad to hear that Brandon provided you with efficient and knowledgeable service. We appreciate your feedback!",
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"comment": "Brandon was great! Efficient and knowledgeable . Very helpful.",
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"comment": "Thank you, Tom! We're glad you found the explanation about hearing loss and hearing aids so detailed and helpful. Your feedback means a lot to us!",
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"comment": "Thank you, Carrol, for your wonderful feedback! We're glad to hear that you had a positive experience with our friendly and knowledgeable staff, and that the hearing aid adjustment met your needs. We appreciate your recommendations to family and friends!",
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"comment": "Staff was friendly expedient, and very knowledgeable. Test was thorough and explained thoroughly. Adjustment Of the Hearing Aid was right on point. I would highly recommend this place to Family and friends, to anyone.",
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"comment": "Thank you, William, for taking the time to leave a review. Your feedback is appreciated!",
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"comment": "Thank you, Sheri! We're glad to hear you had a great visit and that Brandon took the time to explain everything thoroughly. We appreciate your feedback!",
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"comment": "Had a great visit today. Brandon was very patient and explained everything thoroughly.",
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"comment": "Thank you, Bradley! We appreciate your kind words about Brandon and Michelle. It's great to hear that you had a positive experience with our team!",
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"comment": "Audiologist Brandon and receptionist Michelle are friendly. Brandon is knowledgeable and thorough !",
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"comment": "Thank you for your review, Clyde. We appreciate your feedback!",
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"comment": "Thank you, Cara! We're so glad to hear about your positive experience with Jamie and Natalie. It's wonderful to know you found the perfect hearing aids and that our team made your visits special. We appreciate your support and look forward to seeing you again soon!",
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"comment": "Thank you, Michelle! We're glad to hear that Quinn made such a positive impression on you. We look forward to your next visit!",
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"comment": "Everyone was very helpful and nice. They put my situation into a better perspective. Glad I went to see where I am at!",
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"comment": "Thank you, Hugo, for your wonderful feedback! We're glad to hear you enjoyed the service from Quinn and the team at NewSound Hearing Center. Your recommendation means a lot to us!",
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"comment": "Excellent and cordial service at NewSound Hearing Center in The Woodlands. Very friendly and customer oriented. Quinn and the staff perform above and beyond expectations. Keep it up! \ud83d\udc4d Highly recommend it."
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"comment": "Thank you for your review, Larisse Mullens!",
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"comment": "Excellent staff, great patient experience. Teaching to each individual is notable! Thank you for your caring enough to engage your patients!",
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"comment": "Thank you for your 5-Star review, Bill Warner!",
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"comment": "Thank you for your review, Linda Guardado!",
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"comment": "Thank you for your review, john carter!",
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"comment": "Thank you for your review and recommendation, Lady M. Lopez!",
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"comment": "Let me begin by saying that my experience was not at all what I was expecting. I went in for a free consult because no one near me will take my insurance, at this moment, I could not be more thankful for that. I knew my hearing was already hurting, I went in thinking I was there only to get bad news from someone who probably wouldn't care enough to be considerate of how anxious I was feeling. Kelly was so kind and the way he explained everything was so very thorough. He allowed me to take in the news, (I even cried and was so embarrassed) but he took the time to talk to me and helped understand my hearing loss is not the end of the world and I have so much to look forward to. The lady at the front desk was also super sweet and even shared resources with me that could allow me to get the hearing aids I need. Definitely would recommend this place to anyone!",
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"comment": "Thank you for your 5-Star review, Wilson McCoy!",
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"comment": "Thank you for your review, David Mayfield!",
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"comment": "Everyone was so nice and professional. Russell was a nice treat. Such a sweet puppy. I would recommend these folks to everyone in need of help with hearing problems. In my case I appreciated not getting a hard sell type Approach. Thank you.",
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"comment": "Thank you for your 5-Star review, Betty Watson!",
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"comment": "Thank you for your review!",
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"comment": "If you are seeking to engage with professionals exhibiting ethical behavior, integrity, focus on the customer, solid judgmental skills, experience and a knowledgeable team, it\u2019s worth the drive to the Woodlands. You will highly value your experience and investment. Denise, the Patient Service Coordinator and Kelly the Hearing Instrument Specialist are a winning team that are intentional about customer service and support. I was overwhelmed with my experience and gained new insight about my hearing devices. I visited the Woodlands New Sound Office on Research Forest Drive actually in recovery mode. My initial investment with New Sound began at the Sugar Land Office on Highway 6. Sugar Land was a total disaster! Stay away!!! With 38 days of my hearing aid failures, I still could not get a replacement pair. This after purchasing the most expensive pair and purchasing a 3-year maximum warranty labeled the VIP Service Plan ironically.\n\nThe Sugar Land Hearing Instrument Specialists Jerrod is lacking!!! For my visit on December 29th, he actually attempted to provide service in the Receptionist \/ Waiting Area. For my appointment, he came out to the reception area with my hearing aids in his hand. I refused to allow Jerrod to provide service in the receptionist\/ waiting area. He demonstrated a total lack of knowledge regarding privacy laws. He should job shadow Kelly at the Woodlands New Sound Office and sit with Denise at the front desk. And if you should choose to go to the Sugar Land Office any way, God be with you.",
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"comment": "Thank you for your 5-Star review, Jeb",
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"comment": "Thank you for your review, Cody!",
"updateTime": "2020-12-22T15:57:01.397789Z"
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"comment": "Kelly and Denise have been very helpful in assisting me with my hearing aids.",
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"displayName": "Marion Wilson"
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"comment": "Thank you for your review and recommendation, Marion!",
"updateTime": "2020-11-03T20:26:26.124131Z"
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"comment": "Fantastic service-very caring people. Highly recommend !!!!",
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"displayName": "Adolfo Celis"
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"comment": "Thank you for your review and recommendation, Adolfo!",
"updateTime": "2020-07-15T14:55:19.130651Z"
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"comment": "I prefer to drive over 70 miles from Missouri City Tx to the Woodlands to see audiologist Kelly Miller and his staff at New Sound Hearing primarily because I trust them. Because he also wears hearing aids, Kelly fully understands my needs and provides good solutions to improve my hearing. I highly reccomend this facility.",
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"comment": "Thank you for your review, Sandra!",
"updateTime": "2020-07-15T14:42:11.977272Z"
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"comment": "Kelly is understanding and keeps my hearing aids in good order and keeps my ears clean of wax!! Denise is always friendly and they both work well together. Worth driving from south of Tomball to the Woodlands to visit with both of them. Always a treat to see them. Good job to both of you!! As a side note this is Sandra Meyer known to my grands as Mema :D",
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"comment": "Thank you for the review and recommendation, Pam!",
"updateTime": "2020-07-14T20:32:44.133497Z"
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"comment": "If you are having issues with hearing, this is the best place to go. Kelly & Denise are very knowledgeable and professional. They are willing to help you in any way.",
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"comment": "Thank you for taking the time to leave us a review!",
"updateTime": "2020-02-21T21:52:39.599403Z"
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"comment": "Very through, awesome people and bend over backwards to accommodate patients! Love it!",
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"displayName": "Steve Fleming (Steve Fleming Presents:)"
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"reviewReply": {
"comment": "Thank you for taking the time to leave us a review! We are so happy that you're hearing your best and appreciate the feedback.",
"updateTime": "2020-02-10T22:09:53.087907Z"
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"comment": "I first visited New Sound in the Woodlands because of flyer I received in the mail. I made an appointment for a hearing test. I knew that I had bad hearing but had no idea just how bad it was. Kelly did a thorough exam and was extremely good at explaining the results to me. He worked with me on setting up the financing and I was able to get a new lease on life after the new hearing aids came in. Kelly did an expert job at doing the ear canal models for the personal fit of the devices. They fit perfectly and comfortably.\nIt has now been nearly 3 years since I first walked through their door and I can say that my experience has been nothing less than stellar. Denise the receptionist is also very professional and pleasant to deal with.\nI also recommend the maintenance contract when purchasing your hearing aids. I had one of the devices needed an adjustment after about a year and he took care of getting it fixed under the warranty without any problems. Plus you will get your batteries and supplies with quarterly visits to make sure the devices stay working in perfect order.\nBest investment I have made in recent years. I can now hear things I have missed for years.",
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"displayName": "Phil Jones"
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"reviewReply": {
"comment": "Thank you for taking the time to leave us a review!",
"updateTime": "2020-01-31T20:01:41.527302Z"
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"comment": "Very helpful skilled staff! They were on top of what my insurance offered and what i would need to have for getting my hearing aids! The short and simple of this team is your in and out with quality hearing aids with very little effort!\nthank you!",
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"displayName": "buck ryan"
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"reviewReply": {
"comment": "Thank you for taking the time to leave us a review!",
"updateTime": "2020-01-31T20:01:07.682315Z"
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"comment": "Denise Vickroy and Kelly Miller the Technician were excellent in all aspects. Kelly & Denise are so personable. I am always listened to and feel like I am visiting family when I am there. Down to earth & very professional too.",
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"displayName": "William Lessmann"
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"reviewReply": {
"comment": "Thank you for taking the time to leave us a review!",
"updateTime": "2020-01-31T16:58:23.642758Z"
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"comment": "This is a great place to get hearing aids. They listen to you and know the meaning of customer service. They are always just a phone call away. Sometimes, I think they stop everything they are doing, just to solve an issue for me. I am a satisfied customer.",
"createTime": "2020-01-29T02:04:23.698842Z",
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"displayName": "Kent Nuttall"
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"reviewReply": {
"comment": "Thank you for taking the time to leave us a review!",
"updateTime": "2020-01-31T16:31:24.643265Z"
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"comment": "Excellent, personalized service. I always enjoy my visits there as I get all my questions answered and leave feeling fully supported.",
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"displayName": "Betty Meyers"
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"reviewReply": {
"comment": "Thank you for taking the time to leave us a review!",
"updateTime": "2020-01-31T15:56:57.826811Z"
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"comment": "Completely satisfied with New Sound. Kelly and Denise are great.",
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"comment": "They are great. Friendly and have you as a patient in mind. Highly recommended",
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"comment": "Denise Vickroy and Kelly Miller the Technician were excellent in all aspects. Denise made appointment set up very easy and no stress. She and Kelly both knew all of the insurance info I needed and did all the leg work for me. I had very little to do except show up and listen. Kelly did great work with ear impressions and turn around was quick. He fine tuned and explained everything I needed to know. They are a great team. definitely five stars.",
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"comment": "I ended up at New Sound Hearing Center due to my mistake in locating the audio analysts with whom my actual appointment was originally scheduled. Feel now like it was divine intervention.\n\nKelly Miller has to be one of the most genuine and truly compassionate specialists and human beings I've ever encountered. Not only did he check my ears and provide me with a free audiometric test assessment, he spent over an hour of his valuable time reassuring me, from his own experience, of my ability to cope with hearing loss issues while retaining my quality of and appreciation for life in general.\n\nHis coworker, Denise, is also a delightful and encouraging person.\n\nI would highly recommend these professionals to anyone who might be attempting to come to early terms with the onset of hearing loss and associated conditions in their lives.",
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"comment": "Kelly & Denise are so personable. I love them like family.\nDown to earth & very professional too.\nI think this place is 5 star is because Kelly also has hearing loss and can empathize with his patients!\nWe are spoiled, thanks Kelly & Denise\u2763\ufe0f",
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"comment": "I've been with them several years. Always just right.",
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"comment": "Thank you, Malcolm!",
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"comment": "My elderly mother was well received and looked after at the Woodlands branch, a very friendly service.",
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"displayName": "Rebecca Plowman"
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"reviewReply": {
"comment": "Thank you for the review, Rebecca. We take patient care very seriously and strive to provide an excellent patient experience. Would you mind reaching out to us to let us know the reason for the three-star rating? We can be reached at (281) 789-6481. Thank you.",
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"comment": "New Sound employees Kelly and Denise have been wonderful. They have helped me with my hearing aids and finally able to hear again! Their office is welcoming and they always are smiling and so helpful. I always look forward to seeing them on each visit.",
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"displayName": "Al McQueen"
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"comment": "Thank you, Al. We're glad you are hearing your best!",
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"comment": "I had tried Hearing Aids from another nearby provider and I never was happy with the tweets that were tried over and over. So I returned them and with this experience decided not to pursue getting another pair.\nSo for grins I 'googled' on maps hearing aids and saw this Audiologist Kelly. He had all 5 stars. So I visited and tried these CIC aids which for me I could not get comfortable with(3 do overs). So I tried RIC's and right away loved the way they fitted and sounded.\nKelly took his time in ensuring that every phase of the fitting and setting\nthe sound was to my satisfaction. I came back so often they began calling me \"Colombo\" from the show(for those old enough to remember).\nSo from my experience I highly recommend him. If he can't fit you; nobody can.",
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"displayName": "Victor Kaufhold"
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"reviewReply": {
"comment": "Hi Victor! Thank you for the review! We are honored to serve our neighbors here in The Woodlands.",
"updateTime": "2016-09-12T18:13:39.120Z"
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"comment": "#A-1 service!!!! Kelly is a master of hearing aids!!! Would recommend that if you have hearing problems go see Kelly & Denise",
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"comment": "Denise and Kelly are wonderful! Denise always welcomes you with a smile and good conversation! Kelly Miller, the Hearing Aid Specialist, takes all the time necessary to answer your questions and fix any problems you may have with your hearing aid. We live closer to the Conroe Center but would rather drive further just to get the service and satisfaction we get from the Woodlands location. I highly recommend you visit Denise and Kelly for all your hearing needs. You won't be disappointed. They are awesome!",
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"comment": "I have been going to NewSound for years, I got my first pair of hearing aids there. Kelly has been so understanding and helpful, if I had any problems, questions, needed to have my aids checked, tubes changed, he was always available to help. I could just stop in when I had the time and he was there to help. I was having some problems, just didn't hear as well anymore, he helped by introducing the latest tech. and what would be best for me. He always put me first. If you are just not hearing that well anymore, I would highly recommend going to Kelly, he is there for you. He is definitely a 5 Star!!",
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"comment": "Helpful, friendly, generous folks willing to work with me to improve my hearing as much as possible.",
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"comment": "Kelly has been a joy to work with in obtaining my first set of hearing aids. He and Denise carefully walked me through what to expect and which aids best suited my need. In my follow up appointments Kelly made adjustments to help my experience in wearing the hearing aids that much better. I look forward to a continued relationship.\nCathy Cobb",
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"comment": "Recently I took Maxine, a senior friend of mine for her first appointment at New Sound on Research Forest Dr in The Woodlands. She had been going to another company, trying to get her 2 year old hearing aids adjusted so she could hear.\n\nThe appointment was very easy to make, Denise was friendly and very professional. Upon arriving at the office, Denise greeted us, gave us the necessary paperwork to fill out and made us feel welcomed. The office was extremely clean and pleasant. The office was easy to find, with easy and ample parking.\n\nKelly spent time to ask her questions, evaluating her need. He used a scope to exam her ears, did a thorough hearing test, replace parts on her hearing aids, and reset her hearing aids for her current hearing loss. He was easy for Maxine to understand and and he showed her how to care properly for her aids. He did all this for a no charge appointment.\nMaxine was thrilled! She left being able to really hear for the first time in years! We both are so thankful to have found Kelly and would highly recommend New Sound, The Woodlands.",
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"comment": "Great people to work with. They do what they say they will. The test are very through.\nI would recommend them to anyone with a hearing issue",
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"comment": "Absolutely the best is all I can say. I had gone years ago to an audiologist who tested my hearing and fit me with a hearing aid but did little in the way of explaining the ins & outs of hearing loss and my particular needs. Needless to say the aids did not work well and over time I lost interest in wearing them. My wife finally wore me down and made me go see Kelly Miller over at New Sound. This guy spent over two hours testing, explaining, and fitting me with hearing aids that I actually like wearing. In the good ole USA, it's not often you get this level of quality service. I highly recommend this place to anyone looking for help with their hearing. You will not be disappointed.\n\n*Published under my daughters name but I'm the client- Joel",
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"comment": "I have had hearing aids for many years and have been fitted with different types of aids by several different dispensers. I have found Kelly Miller at New Sound in The Woodlands to be at the top of my list for his knowledge about each type of aid and which works best for my particular type of hearing loss. He's very understanding and compassionate, and has given me many helpful tips. Whether I need an aid adjustment, a repair, or a new aid, Kelly cheerfully takes the time needed to make sure I have exactly what I need to hear better and enjoy my life more. I followed Kelly from Sugarland to The Woodlands with New Sound for his special help and good service. Give him a call and you'll be glad you did!\nDenise is at the front desk to make your appointment. She will make you feel so welcome.",
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"comment": "I purchased my hearing devices from another New Sound about 4 years ago and was quite satisfied with the improvement in my hearing, even through my hearing loss was mild. When I went to Kelly recently, he spent extra time to fine-tune the devices (using an additional adjustment program that apparently doesn't get the use it deserves) and I am thrilled with the results. I waited a few days to write my review to really check out the difference - I'm hearing more clearly than before and not having to adjust the volume up nearly as much to hear clearly. Thanks Kelly for taking the time to really enhance my listening experience. You can be assured I'll be back and recommending you to my friends when they decide it's time to get a hearing check-up.",
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"displayName": "Sandra Meyer"
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"comment": "Thank you so much for the positive and genuine review Sandra, we are happy our office feels like family!",
"updateTime": "2020-01-20T23:23:35.120423Z"
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"comment": "Kelly and Denise are the greatest. I am always listened to and feel like I am visiting family when I am there. I have just received new hearing aids and they are wonderful. Kelly was very helpful and understanding with the issues with my old hearing aids. He did many things trying to get my hearing to the level I was wanting. When that did not work he helped me decide on my new ones. He has been taking care of my ears for a number of years. Denise is a fantastic front office person that seems to enjoy her duties and makes you feel welcome when you walk in the door. A very special thank you to both of you--as my grandchildren say YOU ROCK!!",
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"comment": "I have gone to NewSound for several years, working with Kelly and Denise. They have always been very helpful, but not pushing in any way. Kelly told me about the hearing aids I asked about and was very knowledgeable about all of them, thus helping me to make a decision to buy new ones last August. Not only are Kelly and Denise very professional, they are just really nice people! I would recommend this NewSound to anyone!",
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"comment": "My father has been struggling for years with his hearing. He already has hearing aids, but never takes the time to have them properly calibrated as his hearing changes. We were at a restaurant some months ago and because of all of the background noise he was barely a part of the conversation. Another time we attended a play and the orchestra music drowned out all of the actors voices where he could not follow along. It was breaking my heart. Well, I decided it was time to see where his hearing truly stood. He was somewhat frustrated with his current aid center.\n\nWe found NewSound Hearing and Kelly immediately took us in and treated us like family. He allowed me to read words during the test so that my father could adjust to the tone of my voice. I was able to watch as Kelly fined tuned each range to make the existing aids the best possible.\n\nAs technology changes and the aids keep getting better, Kelly recommended a middle of the road pair of aids to also showing us the \"Cadillac brand\". There was no pressure at all as the existing aids my father was using were a bit old school, but nonetheless functional.\n\nWith something as serious as your senses, which you never want to take for granted, I would not hesitate to reach out to NewSound. We appreciated Kelly's knowledge of the current products as well as the choice to come to our own conclusion to meet \"our\" existing needs.",
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"comment": "Kelly has helped my elderly aunt and mom hear better since we've been coming to him. He provides excellent, professional service and is always compassionate to both of them. Excellent office staff as well.",
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"comment": "I have been wearing hearing aids for over 25 years. I have tried them all and have been with over a dozen \"hear experts\" I went to New Sounds Hearing Aid Center in The Woodlands Texas today and met with Kelly Miller. Even though I had previous Starkey Hearing Aids that I had bought from a different place, he welcomed me with open arms. I can honestly say after being with him for about 2 hours, he now has my hearing aids working better then they ever have. The hearing aid are over 5 years old. I quit wearing them because they just would not work. He fixed them and I am really happy with them now and completely impressed with Kelly. If you are looking for new hearing aids or have problems with the ones you have, I would highly recommend Kelly Miller",
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Very informative, extremely knowledgeable and professional. I would definitely use them for all my hearing needs!!
Terry Strahan, on GoogleUpon walking in to leaving I was treated exceptionally well and they address all of my concerns and even issues I didn’t know was there Highly recommended
Tony Kendrick, on GoogleRick said she was very professional and helpful.
Juanita Lewis, on GoogleAWESOME Customer Service!!! I highly recommend NewSound Hearing Centers!!!
Linda Hovey, on GoogleFirst time since Kelly and office manager left that I felt really like a client and welcome. My ears were cleaned in more than a year. I had to go to ENT Dr. Fixed my “new” hearing aids over a year old and now they charge! New gal is wonderful,...
Sharry MacLaren, on GoogleWhen I went to get my hearing aids working better, I learned a lot about them.
Sharon Keffeler, on GoogleBrandon and his assistant in the Woodlands were so friendly and patient. Brandon is very knowledgeable. He is good about explaining Everything in a way that I can understand. I always leave with all my questions answered. That is why I travel all the way from Kingwood to the Woodlands...
Jan Blackwell, on GoogleBrandon was great! Efficient and knowledgeable . Very helpful.
Robert Rozanski, on GoogleMost detailed, thorough, and best explanation about hearing loss AND what hearing aids do and don’t do!
Tom F, on GoogleStaff was friendly expedient, and very knowledgeable. Test was thorough and explained thoroughly. Adjustment Of the Hearing Aid was right on point. I would highly recommend this place to Family and friends, to anyone.
Carrol Price, on GoogleHad a great visit today. Brandon was very patient and explained everything thoroughly.
Sheri Janowski, on Google
